Frequently asked questions
Straight answers about how we work. Don't see your question? Ask us directly. We respond the same business day.
Do you have minimum volume requirements?
No minimum monthly volume required to start on Pay As You Go. Send 50 units or 5,000, we treat your inventory the same way. Plans (Starter, Growth, Pro) are a monthly commitment; switching or canceling requires 30 days’ notice.
How fast is your turnaround?
Standard turnaround is 1–2 business days. The clock starts when we receive your inventory and stops when the carrier picks it up. During Q4 we publish cutoff dates in September so you can plan ahead.
How is my pricing plan determined?
You choose your plan (Starter, Growth, or Pro) based on your expected monthly volume, or pay as you go with no commitment. If you consistently run over your plan’s included units, upgrading to the next plan is usually cheaper than paying the overage rate month after month. We’ll flag it if we notice this happening and suggest a switch.
What if I go over my plan’s included units?
Extra units are billed at your plan’s overage rate (see the pricing table). There’s no penalty or account issue for going over. It’s simply billed at the overage rate for that month.
What if I’m consistently under my plan’s included units?
You can downgrade to a smaller plan or switch to Pay As You Go with 30 days’ notice. We’d rather you pay the right amount for your actual volume than overpay for capacity you’re not using.
What counts as a “larger” item, and how is the surcharge calculated?
Any item where the longest side measures 13–17″ gets a flat $0.50/unit surcharge. It’s the same charge across that whole range. Items 18″ or larger on any side move to a custom quote instead. If you’re not sure how your product measures, send us the spec sheet or a sample unit and we’ll confirm before you ship a full order.
Does a larger item count differently against my plan’s included units?
No. The size surcharge is calculated per unit on top of your plan or pay-as-you-go rate. It doesn’t change how many units count against your plan’s included volume. A larger item still counts as 1 unit toward your plan cap; it just costs more per unit.
What if my units are oversized or 18″+ on any side?
These are custom quoted rather than priced on the standard plan table, since handling time and packaging materials vary too much to set one flat rate. Send us your item dimensions and weight before shipping and we’ll get you a number within one business day.
Do I have to use storage, and how is it billed?
No. Storage is fully optional and billed separately from your plan. It’s $25/pallet per month, with your first 7 days free on new inbound inventory. After that, storage is billed by the month; a partial month still counts as a full month’s charge, so it’s worth timing shipments to avoid storing inventory just past a billing cycle if you’re trying to minimize cost.
Do you manage my Amazon Seller Central account?
No, and that protects you. You create shipment plans in your own Seller Central; we prep to Amazon spec and ship against your plan. We never need your account credentials.
When and how do I pay?
Payment is collected before your inventory ships to Amazon. We accept Stripe, PayPal, and Zelle. Membership plans bill monthly; pay-as-you-go bills per prep order.
What happens if something arrives damaged?
Because we photograph everything at receiving, damage is documented the day it arrives. You get a discrepancy report within 24 hours and a 48-hour window to file a claim with photos. Our service agreement spells out liability terms clearly before we ever touch a unit.
Why does Amazon-compliant prep matter so much now?
Amazon discontinued its own in-house FBA prep and labeling on January 1, 2026. Every seller must now prep inventory themselves or outsource it, and Amazon’s inbound defect fees run $0.20–$5.72 per unit for labeling and packaging errors. Professional prep is margin protection.
Can I store inventory with you and drip-feed it to Amazon?
Yes. Storage is $25 per pallet per month (first 7 days free on new inbound) in labeled, client-coded racking bays, and we can send inventory to Amazon in scheduled batches as your sell-through demands.
Where are you located?
Houston, Texas. Texas has one of the densest Amazon fulfillment-center networks in the country, which means shorter, cheaper inbound shipping for your inventory. Houston-area sellers are welcome to drop off inventory directly.
Ready to hand off your prep?
Tell us about your volume and we’ll reply the same business day with a quote. No commitments, no minimums.