Frequently asked questions
Straight answers about how we work. Don't see your question? Ask us directly — we respond the same business day.
Do you have minimum volume requirements?
No minimums to start. Whether you send 50 units or 5,000, we treat your inventory the same way. The only floor is a $50 minimum invoice per prep order, so very small batches are still worth sending together.
How fast is your turnaround?
Standard turnaround is 1–2 business days. The clock starts when we receive your inventory and stops when the carrier picks it up. During Q4 we publish cutoff dates in September so you can plan ahead.
How do I know my inventory is safe?
We photograph every inbound box the same day it arrives, report discrepancies within 24 hours, and carry commercial general liability plus bailee’s coverage for goods in our care. Security cameras cover receiving and storage. If something is damaged, you have a 48-hour photo-documented claims window.
Who do you work with?
Primarily wholesale and private-label sellers shipping cartons and pallets — our Texas location means short, cheap inbound legs to Amazon’s dense fulfillment-center network here. We also serve Texas-based online and retail arbitrage sellers, who can even drop inventory off in person.
Do you manage my Amazon Seller Central account?
No — and that protects you. You create shipment plans in your own Seller Central; we prep to Amazon spec and ship against your plan. We never need your account credentials.
When and how do I pay?
Payment is collected before your inventory ships to Amazon. We accept Stripe, PayPal, and Zelle. Membership plans bill monthly; pay-as-you-go bills per prep order.
What happens if something arrives damaged?
Because we photograph everything at receiving, damage is documented the day it arrives. You get a discrepancy report within 24 hours and a 48-hour window to file a claim with photos. Our service agreement spells out liability terms clearly before we ever touch a unit.
Why does Amazon-compliant prep matter so much now?
Amazon discontinued its own in-house FBA prep and labeling on January 1, 2026. Every seller must now prep inventory themselves or outsource it — and Amazon’s inbound defect fees run $0.20–$5.72 per unit for labeling and packaging errors. Professional prep is margin protection.
Can I store inventory with you and drip-feed it to Amazon?
Yes. Storage is $1.00 per cubic foot per month in labeled, client-coded racking bays, and we can send inventory to Amazon in scheduled batches as your sell-through demands.
Where are you located?
Houston, Texas. Texas has one of the densest Amazon fulfillment-center networks in the country, which means shorter, cheaper inbound shipping for your inventory. Houston-area sellers are welcome to drop off inventory directly.
Ready to hand off your prep?
Tell us about your volume and we’ll reply the same business day with a quote — no commitments, no minimums.